Katheryn started as a cashier at Tri-County International Trucks. She did so well with the customers at the front office that she was transitioned to service administrator, and recently was promoted to service advisor. She now handles all big accounts, along with Idealease of Detroit/Flint. She does all of the Cummins and International warranties and can look up parts for technicians.

Most of the large customers will only call Katheryn on her cell phone. They love the communication level she has with them, so much so that she has received Excellent Service in all the customer reviews. If we cannot get a part, she takes the initiative to contact their service departments to see if they can help expedite getting the truck repaired in a timely manner. She has stepped up as our top service advisor. Large fleet customers come to her for her knowledge of truck issues; she knows a lot about the trucks due to doing all of the warranties for Cummins and International. Customers only want to talk to her, and most of the trust is due to the continuous communication she has with the customers all day long. Katheryn takes care of most of the 360 documentation daily to keep her customers aware. She is willing to stay in constant contact with management via e-mail or face-to-face on all the situations that she has going on with the customers so that we stay in the loop.

She is a team player, she is willing to help anyone in the office, and she is willing to help when the afternoon service advisor takes a vacation. She helps the parts department as well as any of the techs who need her to look up warranties or parts if they are busy. Tri-County International Trucks is lucky to have Katheryn on the team.