When you think of the future of the service department, you think of young talent with bright futures, and Josh is exactly that. He is quickly becoming one of the top-producing technicians at Tri-County International. His fearlessness to step out of his comfort zone and take on bigger jobs paired with his willingness to learn from more experienced techs gives us high hopes for him and his future with us. He has completed Navistar training and is working toward his Cummins certification.

We had a customer come in with a taillight out that he had received a ticket for, and the customer thought it was just a bulb that was out. We pulled Josh off a job to perform the quick fix, but Josh identified that not only did the customer need a bulb, but the wiring harness was falling under the truck and there was corrosion at the terminals. Josh came in and explained all this to the customer and that we would hate to see him go down the road and have the wiring get snagged on something and pull everything out. The customer approved the repairs and was appreciative of the time that Josh took to identify a potentially bigger problem. Josh takes pride in his work and goes above and beyond when it comes to customer uptime.

Josh comes to work every day with a positive attitude and eagerness to do his best. He is very thorough in his work, which is why we recently asked him to perform his first rebuild on an A26, and he did a great job. He has started doing some diagnostics and has been spot on. He is always willing to help fellow technicians when they need an extra hand or a customer who has a quick repair. Josh has been mentoring a young apprentice for several hours a week. Each month, Josh shows improvement in his productivity and proficiency. He is very thorough and takes great pride in having a very low comeback rate. He goes the extra mile to find solutions when parts are not available to maximize uptime for our customers. Josh is a huge asset to our team, and we have no doubt that with experience and knowledge, he will be a star for years to come.